SIMPLY VISIT OUR TRADE PAGE AND FILL OUT THE APPLICATION. WE WOULD BE THRILLED TO HAVE YOU!

YOU CAN ORDER A SAMPLE OF ANY OF OUR FABRICS, GRASSCLOTHS OR WALLPAPERS ON THIS WEBSITE AND WE WILL SHIP THEM DIRECTLY TO YOU OR YOUR CLIENT.

THE PALM ORLEANS COLLECTION IS ON DISPLAY AT HIVE TRADE SHOWROOM IN PALM BEACH, FLORIDA, SPRUCE IN NEW ORLEANS, LOUISIANA, AND TRAVIS & COMPANY IN ATLANTA, GEORGIA.

WHEN CREATING OUR COLLECTION, WE DO OUR BEST TO HAVE THE COLORWAYS TRANSLATE ACROSS THE VARIOUS GROUNDS (I.E. 50/50 LINEN COTTON FABRIC, GRASSCLOTH, AND CLAY COATED WALLPAPER) SO THEY COORDINATE; ALTHOUGH, WE ARE UNABLE TO GUARANTEE AN EXACT MATCH BETWEEN OUR FABRICS AND WALLCOVERINGS.

ALL OF OUR FABRICS ARE HAND SCREEN PRINTED IN WESTERLY, RHODE ISLAND ON A 50/50 LINEN COTTON GROUND. SLIGHT VARIATIONS IN COLOR, ESPECIALLY BETWEEN DYE LOTS, AND TEXTURE ARE TO BE EXPECTED IN OUR FABRICS. DUE TO THE NATURE OF THE HAND SCREEN PRINTING PROCESS, LINEAR PATTERNS MAY SKEW.

YES! PLEASE CONTACT SALES@PALMORLEANS.COM FOR ADDITIONAL INFORMATION ON OUR CUSTOM CAPABILITIES OR VIEW OUR CUSTOM PROCESS HERE.

AT THIS TIME, WE DO NOT OFFER COMMERCIAL QUALITY FABRICS.

ALL OF OUR GRASSCLOTHS ARE DIGITALLY PRINTED IN PATERSON, NEW JERSEY ON A METALLIC PAPER-BACKED, HAND WOVEN GRASSCLOTH. DUE TO THE USE OF NATURAL MATERIALS IN THE GROUND, VARIATIONS IN COLOR AND TEXTURE WILL OCCUR.

ALL OF OUR GRASSCLOTHS ARE UNTRIMMED, WHICH MAKES FOR THE BEST POSSIBLE INSTALL.

YES! IT CAN BE INSTALLED IN A BATHROOM WITH MINIMUM MOISTURE OR HUMIDITY, LIKE A POWDER ROOM OR A WELL VENTILATED GUEST BATHROOM. WE DO NOT RECOMMEND USING GRASSCLOTH IN YOUR PRIMARY OR MASTER BATH.

ALL OF OUR WALLPAPERS ARE HAND SCREEN PRINTED IN PATERSON, NEW JERSEY ON CLAY-COATED PAPER WITH SOLVENT-MIXED INKS. VARIATIONS MAY OCCUR, ESPECIALLY BETWEEN DYE LOTS.

PLEASE NOTE THERE MAY BE AN ODOR WHEN OPENING YOUR WALLPAPER ORDER, ESPECIALLY WITH HEAVY INKED PAPERS. REST ASSURED THE ODOR IS NOT HAZARDOUS OR HARMFUL TO ONE’S HEALTH AND A DAY OR TWO IN A WELL VENTILATED AREA WILL ELIMINATE ANY RESIDUAL ODOR.

ALL OF OUR WALLPAPER IS UNTRIMMED, WHICH MAKES FOR THE BEST POSSIBLE INSTALL.

YES! HOWEVER, WE DO NOT RECOMMEND INSTALLING WALLPAPER IN AREAS THAT WILL BE CONTINUOUSLY SPLASHED WITH WATER, LIKE BEHIND A HIGH TRAFFIC SINK OR INSIDE YOUR SHOWER FOR EXAMPLE.

YES! PLEASE CONTACT SALES@PALMORLEANS.COM FOR ADDITIONAL INFORMATION ON OUR CUSTOM CAPABILITIES OR VIEW OUR CUSTOM PROCESS HERE.

YES! PLEASE CONTACT SALES@PALMORLEANS.COM FOR ADDITIONAL INFORMATION.

SAMPLES ARE SMALL CUTTINGS AVAILABLE TO AID IN PURCHASE DECISIONS. PALM ORLEANS OFFERS SAMPLES OF THEIR FABRICS, GRASSCLOTHS AND WALLPAPERS TO PROVIDE A REVIEW OF THE GROUND MATERIAL, PATTERN, SCALE, PRINT TECHNIQUE AND COLOR.

FABRIC SAMPLES ARE ABOUT 6.25” WIDE BY 8.5” HIGH. BOTH GRASSCLOTH AND WALLPAPER SAMPLES ARE APPROXIMATELY 6.5” WIDE BY 9” HIGH.

*** PLEASE NOTE THAT WE ARE UNABLE TO GUARANTEE WHICH PART OF THE DESIGN YOU WILL RECEIVE AS A SAMPLE; THIS IS TO MINIMIZE WASTE. ALSO, THERE CAN BE SLIGHT SHIFTS IN COLOR BETWEEN DYE LOTS, SO THE SAMPLE YOU RECEIVE MAY NOT BE AN EXACT COLOR MATCH TO YOUR FINAL ORDER. ***

TO AVOID DISAPPOINTMENT, WE ALWAYS RECOMMEND ORDERING SAMPLES TO SEE THE FABRIC OR WALLCOVERING IN PERSON BEFORE PLACING YOUR ORDER, ESPECIALLY IF YOU ARE UNABLE TO GO TO A SHOW ROOM THAT DISPLAYS THE PALM ORLEANS COLLECTION.

PALM ORLEANS FABRICS ARE SOLD BY THE YARD ONLY. THERE IS A 2 YARD MINIMUM PER ORDER.

IF THE YARDAGE OF FABRIC YOU NEED IS IN STOCK, THERE WILL BE AN ADDED 2-5 BUSINESS DAYS UPON FULL PAYMENT FOR ORDER PROCESSING IN ADDITION TO YOUR SELECTED SHIPPING TIME FRAME.

IF THE FABRIC YOU WANT TO ORDER IS OUT OF STOCK, THE LEAD TIME IS 6-8 WEEKS.

SINCE EVERY PROJECT IS UNIQUE, WE HIGHLY RECOMMEND WORKING WITH A DESIGN PROFESSIONAL OR VISIT OUR FIND US PAGE TO FIND WHO CAN BEST ASSIST YOU.

YES! UPON REQUEST, WE WILL SEND YOU A SMALL CUTTING FROM THE EXACT DYE LOT WE WILL BE FULFILLING YOUR ORDER FROM.

ALL OF OUR GRASSCLOTHS ARE PRINTED TO ORDER AND SOLD BY THE SINGLE ROLL (3.5 YARDS) AND DOUBLE ROLL (7 YARDS). NO MINIMUM.

ALL OF OUR GRASSCLOTHS ARE PRINTED TO ORDER, UPON RECEIVING PAYMENT IN FULL. THE LEAD TIME FOR OUR GRASSCLOTHS IS 5-8 WEEKS.

SINCE EVERY PROJECT IS UNIQUE, WE HIGHLY RECOMMEND WORKING WITH A DESIGN PROFESSIONAL OR VISIT OUR FIND US PAGE TO FIND WHO CAN BEST ASSIST YOU.

NO. OUR GRASSCLOTHS ARE PRINTED TO ORDER SO C.F.A.S ARE NOT AVAILABLE. WE RECOMMEND ORDERING A SAMPLE BEFORE PLACING YOUR ORDER.

OUR WALLPAPERS ARE SOLD BY THE DOUBLE ROLL (10 YARDS). NO MINIMUM.

IF THE ROLLS OF WALLPAPER YOU NEED ARE IN STOCK, THERE WILL BE AN ADDED 2-5 BUSINESS DAYS UPON FULL PAYMENT FOR ORDER PROCESSING IN ADDITION TO YOUR SELECTED SHIPPING TIME FRAME.

IF THE WALLPAPER YOU WANT TO ORDER IS OUT OF STOCK, THE LEAD TIME IS 10-12 WEEKS.

IF THE WALLPAPER YOU WANT TO ORDER IS OUT OF STOCK, YOU CAN PROCEED WITH THE ORDER ON THIS WEBSITE (NOTE THE LEAD TIME FOR WALLPAPER IS TYPICALLY 10-12 WEEKS) OR EMAIL SALES@PALMORLEANS.COM FOR FURTHER QUESTIONS.

AT THIS TIME, WALLPAPER C.F.A.S ARE NOT AVAILABLE.

EXPEDITED ORDERS ARE CONSIDERED ON A CASE BY CASE BASIS, DEPENDING ON OUR PRINTER’S AVAILABILITY AND HEAD QUARTER’S ORDER PROCESSING FLEXIBILITY. PLEASE EMAIL SALES@PALMORLEANS.COM TO INQUIRE ABOUT YOUR ORDER AND NOTE THAT ALL EXPEDITED ORDERS WILL INCUR A RUSH FEE.

SAMPLES PRIMARILY WILL BE SHIPPED VIA USPS PRIORITY MAIL.

ALL FABRIC, GRASSCLOTH AND WALLPAPER ORDERS WILL BE SHIPPED VIA FEDEX GROUND. PLEASE NOTE THAT ORDERS MAY BE SHIPPED IN MULTIPLE PACKAGES.

*** AN ADULT SIGNATURE WILL BE REQUIRED UPON DELIVERY ON ALL ORDERS. WE ARE UNABLE TO WAIVE THE SIGNATURE OPTION, AS IT INSURES AGAINST LOSS, THEFT OR DAMAGE AND PROVIDES PROOF OF DELIVERY. ***

AFTER RECEIVING PAYMENT IN FULL, YOUR ORDER WILL BE PROCESSED.

ANYTHING IN STOCK WILL SHIP IN 2-5 BUSINESS DAYS. WE WILL SEND YOU AN EMAIL NOTIFYING YOU THAT YOUR ORDER HAS BEEN SHIPPED FROM PALM ORLEANS H.Q. AND INCLUDE TRACKING FROM THE SHIPPING PROVIDER.

IF YOUR ORDER INCLUDES OUT OF STOCK ITEMS, OUR FABRICS LEAD TIME IS 6-8 WEEKS PLUS ORDER PROCESSING AND SHIPPING TIMES, OUR GRASSCLOTHS LEAD TIME IS 5-8 WEEKS PLUS ORDER PROCESSING AND SHIPPING TIMES, AND OUR WALLPAPER LEAD TIME IS 10-12 WEEKS PLUS ORDER PROCESSING AND SHIPPING TIMES.

PLEASE REACH OUT TO SALES@PALMORLEANS.COM TO REQUEST EXPEDITED SHIPPING.

YES! PLEASE REACH OUT TO SALES@PALMORLEANS.COM TO REQUEST AN INTERNATIONAL SHIPPING QUOTE. ORDERS SHIPPING INTERNATIONALLY WILL BE SENT VIA FEDEX INTERNATIONAL ECONOMY, UNLESS OTHERWISE SPECIFIED.

ANY CANCELLATION REQUESTS MUST BE MADE WITHIN 24 HOURS OF PLACING AN ORDER. AFTER 24 HOURS, ORDERS OF ANY KIND, INCLUDING STOCK OR CUSTOM ORDERS, CANNOT BE CANCELLED.

NO. WE STRICTLY SELL WALLCOVERINGS IN THE PALM ORLEANS COLLECTION. WE ARE NOT RESPONSIBLE FOR THE INSTALLATION OF YOUR WALLCOVERING OR THE “FINISHED” PRODUCT.

WALLCOVERING INSTALLATION IS A CRAFT THAT TAKES YEARS OF SERIOUS PRACTICE AND EXPERIENCE TO MASTER. WE HIGHLY RECOMMEND USING A PROFESSIONAL TO INSURE A SUCCESSFUL INSTALL.

YOU CAN FIND A QUALIFIED, LOCAL INSTALLER THROUGH THE WALLCOVERING INSTALLERS ASSOCIATION HERE.

WE HIGHLY SUGGEST HIRING A PROFESSIONAL WALLCOVERING INSTALLER FOR A SUCCESSFUL INSTALL OF OUR WALLCOVERINGS. IN ADDITION, PLEASE HAVE THEM REVIEW THE SUGGESTED HANGING INSTRUCTIONS PROVIDED WITH THE PACKING LIST ON YOUR PACKAGE WHEN IT ARRIVES BEFORE BEGINNING INSTALLATION.

YES. YOU CAN DOWNLOAD THE SUGGESTED INSTRUCTIONS HERE.

IF YOU FEEL DURABILITY IS NECESSARY IN YOUR HOME, WE SUGGEST APPLYING 3 LIGHT COATS OF BENJAMIN MOORE STAYS CLEAR ACRYLIC POLYURETHANE IN FLAT SHEEN OR MODERN MASTERS CLEAR DECORATIVE PAINTER’S ACRYLIC DEAD FLAT VARNISH ON YOUR INSTALLED WALLPAPER.

*** PLEASE TEST A SMALL AREA FIRST TO DETERMINE PROCEEDING (THERE WILL BE A SLIGHT SHEEN AND ALTERED TEXTURE OF THE WALLPAPER; ALSO COLORS MAY POSSIBLY APPEAR DIFFERENT DEPENDING ON THE LIGHT). ***

PLEASE NOTE: WE DO NOT RECOMMEND THIS TREATMENT FOR OUR GRASSCLOTHS.

ALL OF OUR FABRICS ARE DRY CLEAN ONLY.

BY THE WAY, THERE ARE A VARIETY OF FINISHINGS, LIKE STAIN PROTECTION, ACRYLIC LATEX BACKCOATING AND FABRIC LAMINATION TO NAME A FEW, OFFERED BY SBI FINE FABRIC FINISHING THAT MAY INTEREST YOU OR BE HELPFUL WITH YOUR SPECIFIC PROJECT. WE ENJOY WORKING WITH THEM; YOU MAY TOO!

WE DO NOT ACCEPT RETURNS ON ANY OF OUR SAMPLES. THEY ARE FINAL SALE ONLY.

WE DO NOT ACCEPT RETURNS FOR A FULL REFUND ON ANY OF OUR PRODUCTS, UNLESS A CRITICAL FLAW IS FOUND WITH THE ORDER.

IF YOU FIND A CRITICAL FLAW WITH YOUR FABRIC, GRASSCLOTH OR WALLPAPER ORDER, EMAIL SALES@PALMORLEANS.COM WITHIN 10 BUSINESS DAYS OF RECEIVING YOUR ORDER. PLEASE NOTE THAT VARIATIONS ARE NOT CONSIDERED VALID CRITICAL FLAWS AND WILL NOT BE ELIGIBLE FOR RETURNS. INCLUDE YOUR ORDER NUMBER AND ANY IMAGES YOU CAN PROVIDE IN THE EMAIL. WE WILL DO OUR BEST TO RESOLVE THE MATTER TO YOUR SATISFACTION … THANK YOU!

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NO RETURNS ARE ACCEPTED AFTER THE FABRIC HAS BEEN CUT OR HANDLED.

NO RETURNS ARE ACCEPTED AFTER THE GRASSCLOTH HAS BEEN CUT OR APPLIED.

NO RETURNS ARE ACCEPTED AFTER THE WALLPAPER HAS BEEN CUT OR APPLIED.

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NO EXCHANGES ARE OFFERED ON ANY OF OUR SAMPLES. THEY ARE FINAL SALE ONLY.

NO EXCHANGES WILL BE OFFERED IF FABRIC OR WALLPAPER HAS BEEN CUT, HANDLED OR APPLIED.

PLEASE KNOW THAT YOUR SATISFACTION IS VERY IMPORTANT TO US! YOU MAY EXCHANGE YOUR FABRIC OR WALLPAPER FOR A PALM ORLEANS CREDIT WITHIN 30 DAYS OF RECEIVING YOUR ORDER. FULL REFUNDS ARE NOT AVAILABLE. THE FABRIC AND/OR WALLPAPER MUST BE IN ITS ORIGINAL CONDITION, IN ORDER TO BE ACCEPTED FOR AN EXCHANGE. YOU WILL BE RESPONSIBLE FOR RETURN SHIPPING COSTS. AFTER RECEIVING AND INSPECTING THE RETURNED ORDER AND DETERMINING IT IS ELIGIBLE FOR AN EXCHANGE, YOU WILL RECEIVE A PALM ORLEANS CREDIT FOR YOUR ORDER TOTAL, LESS THE ORIGINAL SHIPPING COST AND A 10% RESTOCKING FEE.

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NO EXCHANGES ARE OFFERED ON OUR GRASSCLOTHS OR ON ANY CUSTOM ORDERS, SINCE THEY ARE PRINTED TO ORDER.

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